DrDataSaver FAQ
General Questions
Q. What is DrDataSaver?
Q. What is Data Recovery?
About your Hard Drive/ Media Failure
Q. How can I prevent data loss?
Q. How often should I backup my data?
Q. What causes data loss?
Q. What is that clicking noise, and what should I do?
Q. I see a blue screen on my computer monitor, what does that mean?
Q. My computer hard drive has failed what should I do?
Q. Are there times when data cannot be recovered?
Recovery Process
Q. What type of storage media does DrDataSaver recover?
Q. Which types of disk drives can you recover from?
Q. What operating systems can you recover data from?
Starting a Data Recovery
Q. How do I start a data recovery?
Q. What is DrDataSaver?s recovery process?
Q. What is the diagnostic process and how long does it take?
DrDataSaver's Recovery Pricing
Q. How much will it cost to recover my data?
Your Data Recovery
Q. How long will it take to recovery my data?
Q. How will my data be returned to me?
Q. Is my case and data confidential?
General Questions
Q. What is DrDataSaver?
DrDataSaver is a data recovery lab owned and operated in the Dallas area. We are equipped to handle any and all data loss due to accidents, virus, excessive heat, file corruption, partition loss, and many other problems. We have structured our pricing so that we may offer you the lowest possible rates without compromising the quality of our service. DrDataSaver offers a FREE evaluation and guaranteed pricing which ensures that once we have quoted you a fixed price, there will be no additional charge for your data recovery.
Q. What is Data Recovery?
Data recovery is the process used to recover data from storage media. DrDataSaver is capable of recovering data from all types of devices: hard drives, RAID configurations, flash drives, USB devices, iPods, phones, PDA's, and external storage devices.
About your Hard Drive/ Media Failure
Q. How can I prevent data loss?
Consistently backing up your data is the only way to prevent data loss. Accidents, mechanical malfunctions, file corruption, and viruses cannot be completely prevented.
Q. How often should I backup my data?
DrDataSaver suggests businesses to backup their data every day and personal home computers every week. Studies have shown that more than 50% of businesses who suffer a data loss for more than 10 days file bankruptcy within one year.
Q. What causes data loss?
Data loss is caused by a variety of different occurrences including accidents, virus, excessive heat, exposure to water, mechanical failure, file corruption, deletion, partition loss, and many others.
Q. What is that clicking noise, and what should I do?
If your hard drive begins to make an unusual noise you should turn it off immediately. The clicking noise may be caused by the failure of the head to read data from the disk. This could actually be caused by several different failures on the drive, and continuing to use the drive or attempting to recover the data by using software recovery tools like "chkdsk" could do more damage and cause a permanent loss of data.
Q. I see a blue screen on my computer monitor, what does that mean?
On computers running a Microsoft Windows operating system seeing a blue screen (also known as the "blue screen of death") indicates a critical system error which has caused the system to shut down to prevent damage. It can be caused by a memory failure, bad power supply, overheating, and hardware failure. The computer system should be shut off immediately and a computer repair specialist should be contacted.
Q. My computer hard drive has failed what should I do?
A failed hard drive should be shut off immediately and a computer specialist should be contacted. Attempting to recover data through the use of a disk utility program after a hard drive has failed could cause a complete loss of data. Disk utility programs are meant to be used on functioning hard drives as a preventative measure against failure.
Q. Are there times when data cannot be recovered?
Yes. There are circumstances when physical damage to the hard drive is so severe that no data can be salvaged. The data is stored on metal coated ceramic or aluminum disks within the hard drive. If this metal coating comes off then the data is lost forever. Cycling a failed drive on and off after a failure has occurred can cause the disks to be scratched and the data to be lost forever.
Recovery Process
Q. What type of storage media does DrDataSaver recover?
DrDataSaver's qualified technicians have salvaged data from all media types including: Hard disk drives, RAID configurations, CDs, DVDs, USB devices, Flash drives, PDAs, tapes, phones, and digital music devices.
Q. Which types of disk drives can you recover from?
Our specially trained technicians can recover data from all makes and models of hard drives. Please see our list on the Services page for more information.
Q. What operating systems can you recover data from?
We successfully perform data recovery on all types of operating systems and file types including: Windows (Vista, XP, ME, 2000, NT, 98, 95, 3.1), Mac/Apple (Leopard, Tiger, Panther, Jaguar, Cheetah, Puma), Unix, Linux, Novell, Dos, NTFS, FAT32, FAT, HFS+, HFS, Ext3, Ext2, UFS2, UFS1, etc.
Starting a Data Recovery
Q. How do I start a data recovery?
1. Call DrDataSaver at (972) 200-5564, or email us at info@drdatasaver.com to receive your FREE ESTIMATED QUOTE.
2. Print, fill out, and sign our Data Recovery Services Work Order form, and either ship or bring your hard drive to our office.
3. DrDataSaver will contact you either by phone or email with an itemized diagnostic report and a guaranteed quote normally within one to two business days of receiving your storage media device.
Our diagnosis and quote are completely FREE OF CHARGE, and all of our clients have the option to refuse services prior to agreeing to our quote without incurring costs of any kind.*
Q. What is DrDataSaver's recovery process?
DrDataSaver's recovery process begins with a comprehensive and detailed diagnosis of the failure causing data loss in the storage media. Our diagnostics are completely FREE OF CHARGE in all standard recovery processes. After diagnosis the client is given a and itemized and detailed diagnostic report and a guaranteed price quote; this is completely free of charge to all clients. Only after the client accepts and agrees to the quote will DrDataSaver begin the process of data recovery.
Q. What is the diagnostic process and how long does it take?
The diagnostics for each storage media device requires a complex and detailed assessment of the exact cause of data loss and in no way will damage the drive further. DrDataSaver's qualified technicians use a variety of diagnostic tools to identify the exact problem with your hard drive or other storage device. Our superior diagnostic tools and experience in data recovery allow us to quickly identify the problem with your storage device and supply all of our clients with an itemized and detailed report accompanied by a GUARANTEED QUOTE within 1-2 business days.
DrDataSaver's Recovery Pricing
Q. How much will it cost to recover my data?
Standard Recovery Pricing Procedure: DrDataSaver's standard recovery pricing is based upon the results from our comprehensive diagnostic procedures. Only after the diagnostic procedure is completed will an exact cost of the recovery be determined. We are, however, able to determine a fairly accurate range of cost through a simple over the phone assessment, which in most cases takes less than 5 minutes. Call (972) 200-5564 today for an initial cost assessment for your data storage device or to start your data recovery.
DrDataSaver offers Emergency recovery options as well as night and weekend services. An emergency diagnostic fee of two hundred ninety-nine dollars ($299) will be charged and an hourly rate of one hundred fifty dollars ($150) will be applied to all emergency data recoveries. Call (972) 200-5564 today for more details.
Your Data Recovery
Q. How long will it take to recovery my data?
The answer to this question is specific to each case. A typical logical recovery could require only 1-2 days for full recovery. However some cases can take up to a week or more. Typically DrDataSaver is able to accurately estimate the time of recovery after the diagnostic process is completed.
Q. How will my data be returned to me?
Data recoveries of less than 10 GB will be returned on DVDs free of charge to the client. For any recovery of more than 10 GB DrDataSaver will either use a storage media device provided by the client, or if none is provided an external USB storage device will be provided at additional expense to the client.
Q. Is my case and data confidential?
DrDataSaver respects the complete confidentiality of every data recovery that we perform. Confidentiality is guaranteed from the moment the storage media arrives at our office.
*only applies to standard service. Emergency services incur diagnostic fees, see our pricing for details. Call (972-200-5564), or email DrDataSaver today for your free, fixed price quote.